Our terms and conditions have been designed to be simple and easy to read. They are important, as they cover which bits of the move we are responsible for, and which bits you are responsible for.

1. Legal Jargon

“We” means ARSAN Pty Ltd trading as “Ruff N Ready Moving”, ACN 73 620 897 510

, and “Us” and “Our” have corresponding meanings; “You” means the party entering into the agreement for Services with Us, and includes the party to whom Our estimate is addressed, and any party who gives Us instruction on Your behalf, and the party by whom the final acceptance is signed, and “Your” has corresponding meaning.

WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH.

The promise to repair (or compensate) provided by Us, is in addition to any statutory rights that you may have arising from the Competition and Consumer Act 2010 or similar legislation. Those additional rights remain to the extent that they cannot be excluded. To the extent that they can be excluded they are. Where they cannot be excluded then such rights and any remedies arising therefrom are modified to the extent permitted by law.

2. The Booking

You need to tell us what you would like moved and where it needs to go. We will estimate which vehicle to use, and how long it might take. This is an estimate only. The list that you give us at booking is a guide to what we are expecting to move on the day, not an itemised inventory.

3. Changes and cancellations

We have a 24-hour cancellation policy. If you give us at least 24 hours’ notice before the booked start time of the job of any changes or cancellations, no fee applies. If you cancel within 24 hours, we will charge a fee of 1 hour of the booked hourly rate.

4. Parking

We will park anywhere safe you ask us to, EXCEPT in a Clearway. If the parking space is not legal, you can ask us to find a legal spot further away. Any parking fees we pay or infringements we receive will be added to the cost of the job. All our vehicles are eligible to use Loading Zones, however, time limits always apply.

5. During the move

You need to tell us about any fragile goods or any special precautions that you would like us to take.

We will attempt to move all of your items as directed, however, we reserve the right to refuse to carry any item or items for any reason.

As we do not take an itemised inventory during the move, we will act on Your instruction at each location. You need to show us everything you need to be moved when we arrive at the pickup. You must check that nothing extra is taken, or items missed.

Sometimes there is more stuff than we discussed during the booking. We will always try to fit it in for you, but we don’t always have time or space to do more than we were booked for. If that is the case, we will try to discuss alternative options to get it all done.

If, after loading, we can’t deliver your goods for reasons outside our control, we will bring them back to our depot. You will then be responsible for any re-delivery charges. If this happens, we will do our best to contact you to work out any other way of solving the issue.

We will not accept any claim for consequential loss or damage if we refuse, or are unable to move an item or items for any reason.

6. Time

Our “working time” is the time from when we arrive at the first address, to the completion of payment at the final address. The minimum is 2 hour of work, after that it is rounded up to the nearest half an hour.

Our “travel time” is a fixed time to get to the starting suburb before the job, and away from the end suburb after we finish working. We will advise the travel times when you book. If you change the start or end suburbs during the job, the travel time may change accordingly.

If your total charge (comprised of a combination of working time and travel time) exceeds 8 hours in one day then we will charge overtime rates. We will also charge overtime rates on certain jobs that are booked in for times outside of our usual working hours. These rates vary by vehicle and day of the week, please contact the office for overtime rates that would be applicable for your move.